SMOOTHING Brief Panty

• Your order will usually be processed within 3-5 working days after placing it.
• The estimated delivery time is 7 days for Hong Kong and Macau orders, and 14-20 days for overseas orders. The estimated delivery time is for reference only and cannot be guaranteed to be completely accurate, as it may be delayed due to stock availability, payment, or courier arrangements.
• It will be delivered by different courier companies depending on the location and will provide door-to-door delivery service.
• Barbie™ Collection and Sanrio characters are only available for delivery to Hong Kong & Macau.

Hong Kong & Macao

• Free shipping on orders over HKD$300/MOP$300, otherwise, a HKD$30/MOP$30 delivery charge applies.
• The courier company's delivery area is currently limited to commercial and residential addresses (excluding restricted areas), and you can choose to have the package delivered to a smart locker. Click here to view the smart locker addresses for Alfred24 Locker or SF Locker Locations.

China 

• Free China shipping on orders over HKD$500, otherwise HKD$100 delivery charge applies.
• The estimated delivery time for overseas orders is 7-14 days and is subject to the courier company's arrangements.
• Her own words is not responsible for any duties or import taxes charged upon arrival of the package at the destination, and will not be responsible for paying any resulting duties or other fees.
• All fees (duties, taxes, etc.) incurred during or after transport are the responsibility of the customer.

Singapore and Malaysia

• Free international shipping on orders over 88 SGD or 295 Ringgit , otherwise, a HKD$100 delivery charge applies.
• The estimated delivery time for overseas orders is 7-14 days and is subject to the courier company's arrangements.
• Her own words is not responsible for any duties or import taxes charged upon arrival of the package at the destination, and will not be responsible for paying any resulting duties or other fees.
• All fees (duties, taxes, etc.) incurred during or after transport are the responsibility of the customer.

International

• Free international shipping on orders over HKD$1500 , otherwise, a HKD$180 delivery charge applies.
• The estimated delivery time for overseas orders is 14-20 days and is subject to the courier company's arrangements.
• Her own words is not responsible for any duties or import taxes charged upon arrival of the package at the destination, and will not be responsible for paying any resulting duties or other fees.
• All fees (duties, taxes, etc.) incurred during or after transport are the responsibility of the customer.

We currently only ship to (China, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, United Arab Emirates, Philippines, South Korea, Japan, Taiwan, Thailand, and Vietnam).

Returns & Exchanges 

We strive to provide the best online shopping experience. We offer an exchange service for eligible items. Once an order is confirmed, it cannot be cancelled. Please submit your return or exchange request within 30 days of receiving your order.

The following items are not eligible for return or exchange:

• Discounted items and promotional products
• Panties, shaping shorts, and Nude Bra
• Gifts with purchase

General Conditions

• We reserve the right to refuse any return if the item has been worn, washed, modified, or shows signs of use or damage.
• All returned items must be in their original packaging with tags intact and unworn.
• If a gift with purchase was included, we reserve the right to charge the full retail value of the gift if it is not returned in original condition.
• Customers are responsible for all return shipping costs, including shipping fees, customs duties, and taxes.

Hong Kong and Macau returns

• Please email us within 30 days of receiving your order to request an exchange.
• Once your request is approved, please return the item in its original packaging with all tags and the original sales memo attached.
• All returns must be shipped to our Hong Kong warehouse.
• We strongly recommend using a courier service with tracking.
• If we do not receive the returned item within 14 days of approval, the return/exchange request will be automatically cancelled.

China returns

• All orders shipped to China are non-refundable and non-exchangeable.

Overseas returns

• Please email us within 30 days of receiving your order to request an exchange.
• Once approved, please return the item within 14 days in its original packaging with all tags and the original sales memo.
• All returns must be sent to our Hong Kong warehouse. We recommend using a tracked shipping service.
• If we do not receive the returned item within 21 days of approval, the return/exchange request will be automatically cancelled.

Defective returns

• If you receive a defective or incorrect item, please contact us immediately. After we receive and inspect the returned item, we will notify you via email regarding the replacement arrangement.

If you have any questions about our return or exchange policy, please feel free to contact us at: cs@howherownwords.com.

Important Notes

• This policy applies only to purchases made on the official Her own words online store.
• By placing an order, you agree to all the above terms and conditions.
• We reserve the right to make the final decision and update these terms without prior notice.