• Ordering on Her own words is easy and safe.
  
• Select the item you would like to purchase, click on the "Buy Now" or the "Add To Cart" button and follow the directions up to the checkout process to complete your order.
  
• Your order will not be placed until the very end of the checkout process after you submit credit card information and the transaction is approved.
  
• You will then receive an e-mail confirming your order.

Her own words accepts all major credit cards. We also accept payment methods such as App Pay, Shop Pay, Google Pay, PayPal, and Alipay.

• A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgments if your order results in more than one shipment.
• Please note that an order can take 3-5 business days to ship after it has been placed.

• Discount codes cannot be combined with promotional events or discounted products.
• If your order is canceled or returned, you will not be able to use the discount code again.
• If the discount code is valid, please try entering the code and ensure there are no extra spaces.
• Please note that our discount codes are for one-time use only.

If you forget your password, don't worry! You can take the following steps:

• Click the "Forgot Password" link on the login page. This will send you a password reset link via email.
• If you do not see the reset link, please make sure you have a valid account with Her own words.
• If you are sure your account is valid, check the spam folder in your email client.
• If you are still unable to log in after waiting, please contact us, and we will do our best to assist you.

• The estimated delivery time is 7 days for orders in Hong Kong and Macau.
  
• The estimated delivery time for overseas orders is 7 to 20 days, subject to the courier company's arrangements.
  
• Please note that the delivery time is for reference only and cannot be guaranteed to be completely accurate, as it may be delayed due to stock availability, payment processing, or courier arrangements.

Yes, we ship orders internationally.

• Hong Kong: For orders over 300 HKD shipping is free; otherwise, a shipping fee of 30 HKD will apply.

• Macau: For orders over 300 MOP, shipping is free; otherwise, a shipping fee of 30 MOP will apply.

International order

All charges incurred during the shipping process and upon arrival of international orders (such as customs duties, import taxes, etc.) are the responsibility of the customer. Her own words is not responsible for paying any customs or other fees that may arise as a result. For details about these charges, please contact your local customs office directly for more information.

• China: For orders over 500 HKD, shipping is free; otherwise, a shipping fee of 100 HKD will apply.

• Singapore and Malaysia: For orders over 88 SGD or 295 MYR, shipping is free; otherwise, a shipping fee of 100 HKD will apply.

• International: For orders over 1,500 HKD, shipping is free; otherwise, a shipping fee of 180 HKD will apply.

• Please send us an email requesting an exchange within 30 days of receiving the goods. We will review your request and contact you as soon as possible.
• Discounted items, promotional products, panties, shaping shorts, Nude Bra and free gifts are not eligible for returns or exchanges.
• We reserve the right not to accept any return if the product appears to have been used, worn, washed, modified or damaged.
• Product must be returned in its original packaging including intact tags.
• We reserve the right to charge the retail value of any gifts with purchase when returned products are affiliated with the terms of the gifting and the gift is not returned in its original condition.
• Customers will assume the responsibility of the cost of returning the product to us, including: shipping fee, customs and taxes.
• The first exchange shipped will be complimentary, subsequent exchanges will be charged per exchange.
• To review our Return Policy.

If you receive a product that is defective or damaged, we will initiate a return immediately. After we receive the returned product, we will inspect it and notify you via email about the exchange arrangement.