• Ordering on Her own words is easy and safe.
  
• Select the item you would like to purchase, click on the "Buy Now" or the "Add To Cart" button and follow the directions up to the checkout process to complete your order.
  
• Your order will not be placed until the very end of the checkout process after you submit credit card information and the transaction is approved.
  
• You will then receive an e-mail confirming your order.

• The estimated delivery time is 7 days for orders in Hong Kong and Macau.
  
• The estimated delivery time for overseas orders is 7 to 20 days, subject to the courier company's arrangements.
  
• Please note that the delivery time is for reference only and cannot be guaranteed to be completely accurate, as it may be delayed due to stock availability, payment processing, or courier arrangements.

Her own words accepts all major credit cards. We also accept payment methods such as App Pay, Shop Pay, Google Pay, PayPal, and Alipay.

• Please note that our discount codes are for one-time use only.
  
• If your order is canceled or returned, you will not be able to use the discount code again.
  
• Additionally, discount codes cannot be combined with promotional events or discounted products.
  
• If the discount code is valid, please try entering the code and ensure there are no extra spaces.

• A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgments if your order results in more than one shipment.
• Please note that an order can take 3-5 business days to ship after it has been placed.

Yes, we ship orders internationally.

Hong Kong: For orders over 300 HKD shipping is free; otherwise, a shipping fee of 30 HKD will apply.

Macau: For orders over 300 MOP, shipping is free; otherwise, a shipping fee of 30 MOP will apply.

China: For orders over 500 HKD, shipping is free; otherwise, a shipping fee of 100 HKD will apply.

Singapore and Malaysia: For orders over 88 SGD or 295 MYR, shipping is free; otherwise, a shipping fee of 100 HKD will apply.

International: For orders over 1,500 HKD, shipping is free; otherwise, a shipping fee of 180 HKD will apply.

• Please send us an email requesting an exchange within 30 days of receiving the goods. We will review your request and contact you as soon as possible.
• Discounted items, promotional products, panties, shaping shorts, Nude Bra and free gifts are not eligible for returns or exchanges.
• We reserve the right not to accept any return if the product appears to have been used, worn, washed, modified or damaged.
• Product must be returned in its original packaging including intact tags.
• We reserve the right to charge the retail value of any gifts with purchase when returned products are affiliated with the terms of the gifting and the gift is not returned in its original condition.
• Customers will assume the responsibility of the cost of returning the product to us, including: shipping fee, customs and taxes.
• The first exchange shipped will be complimentary, subsequent exchanges will be charged per exchange.
• To review our Return Policy.

If you receive a product that is defective or damaged, we will initiate a return immediately. After we receive the returned product, we will inspect it and notify you via email about the exchange arrangement.