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• Your order will usually be processed within 3-5 working days after placing it.
• The estimated delivery time is 7 days for Hong Kong and Macau orders, and 14-20 days for overseas orders. The estimated delivery time is for reference only and cannot be guaranteed to be completely accurate, as it may be delayed due to stock availability, payment, or courier arrangements.
• It will be delivered by different courier companies depending on the location and will provide door-to-door delivery service.
• Barbie™ Collection and Sanrio characters are only available for delivery to Hong Kong & Macau.

Hong Kong & Macao

• Free shipping on orders over HKD$300/MOP$300, otherwise, a HKD$30/MOP$30 delivery charge applies.
• The courier company's delivery area is currently limited to commercial and residential addresses (excluding restricted areas), and you can choose to have the package delivered to a smart locker. Click here to view the smart locker addresses for Alfred24 Locker or SF Locker Locations.

China 

• Free China shipping on orders over HKD$500, otherwise HKD$100 delivery charge applies.
• The estimated delivery time for overseas orders is 7-14 days and is subject to the courier company's arrangements.
• Her own words is not responsible for any duties or import taxes charged upon arrival of the package at the destination, and will not be responsible for paying any resulting duties or other fees.
• All fees (duties, taxes, etc.) incurred during or after transport are the responsibility of the customer.

Singapore and Malaysia

• Free international shipping on orders over 88 SGD or 295 Ringgit , otherwise, a HKD$100 delivery charge applies.
• The estimated delivery time for overseas orders is 7-14 days and is subject to the courier company's arrangements.
• Her own words is not responsible for any duties or import taxes charged upon arrival of the package at the destination, and will not be responsible for paying any resulting duties or other fees.
• All fees (duties, taxes, etc.) incurred during or after transport are the responsibility of the customer.

International

• Free international shipping on orders over HKD$1500 , otherwise, a HKD$180 delivery charge applies.
• The estimated delivery time for overseas orders is 14-20 days and is subject to the courier company's arrangements.
• Her own words is not responsible for any duties or import taxes charged upon arrival of the package at the destination, and will not be responsible for paying any resulting duties or other fees.
• All fees (duties, taxes, etc.) incurred during or after transport are the responsibility of the customer.

We currently only ship to (China, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, United Arab Emirates, Philippines, South Korea, Japan, Taiwan, Thailand, and Vietnam).

Returns & Exchanges

In order to provide the best online shopping experience, we provide an exchange service. Please email us within 30 days from the day you receive the goods for your return or exchange request.

Eligibility

• Discounted items, promotional products, panties, shaping shorts and free gifts are not eligible for returns or exchanges.
• We reserve the right not to accept any return if the product appears to have been used, worn, washed, modified or damaged.
• Product must be returned in its original packaging including intact tags.
• We reserve the right to charge the retail value of any gifts with purchase when returned products are affiliated with the terms of the gifting and the gift is not returned in its original condition.
• Customers will assume the responsibility of the cost of returning the product to us, including: shipping fee, customs and taxes.
• The first exchange shipped will be complimentary, subsequent exchanges will be charged per exchange.

Hong Kong and Macau returns

• Please send us an email requesting an exchange within 30 days of receiving the goods. We will review your request and contact you as soon as possible.
• Upon receipt of our confirmation email, please send the product back in its original packaging along with the original tags and sales memo.
• Returns should be sent to our Hong Kong warehouse for processing, we recommend that returns are to us via carriers with a tracking number for tracking purposes.
• If we fail to receive the return within 14 days of the return approval, the return/exchange will be automatically cancelled and not be processed.

China returns

• The products in China orders are non-refundable and non-exchangeable.

Singapore and Malaysia returns

• Please send us an email requesting an exchange within 30 days of receiving the goods. We will review your request and contact you as soon as possible.
• Upon receipt of our confirmation email, please send the product back in its original packaging along with the original tags and sales memo.
• Returns should be sent to our Singapore warehouse for processing, we recommend that returns are to us via carriers with a tracking number for tracking purposes.
• If we fail to receive the return within 14 days of the return approval, the return/exchange will be automatically cancelled and will not be processed

Overseas returns

• Please send us an email requesting an exchange within 30 days of receiving the goods. We will review your request and contact you as soon as possible.
• Upon receipt of our confirmation email, please send the product back in its original packaging along with the original tags and sales memo within 14 days of
• ible.receiving the confirmation email.
• Returns should be sent to our Hong Kong warehouse for processing, we recommend that returns are to us via carriers with a tracking number for tracking purposes.
• If we fail to receive the return within 21 days of the return approval, the return/exchange will be automatically cancelled and will not be processed

Defective returns

• After receiving the returned goods, we will inspect them and notify you of the replacement arrangement by email.

If you have any questions about return or exchange, please contact us at any time by cs@howherownwords.com.

The above terms are only suitable for shopping in the Her own words online store.

When a customer submits an order, it means that we accept all the terms and conditions of our company, and we have the right to make the final judgment and modify these terms without prior notice.